Return & Exchanges

Returns and Exchanges

What is Frankie & Taj's return policy?

We understand that sometimes you change your mind and that's ok. As long as you make contact within 14 days of receiving your goods and the items are unused, original tags and in original condition, we are happy to refund or credit your order.

If I mail a return, when will I be refunded?

After inspection of the returned product, it will take 2-5 days for the refund to be processed.

What is the cost to return or exchange an item?

If your product is faulty, or if the wrong product has been received Frankie & Taj will issue a returns label for you to use. The shipping price is at the cost of the purchaser for all exchanges and change of mind.