Shipping Info

Australian orders:

All orders will be shipped out within 2  business days once payment is confirmed. We use a mixture of Australia Post, Fast Way and Sendle Couriers. Tracking will be provided.  

+ Metro Melbourne, Sydney, Adelaide: 3-7 business days + Regional VIC, NSW, S.A, Metro Brisbane, Hobart, Perth: 3-7 business days

+ Everyone else that fall outside the above, you will be getting your Frankie & Taj order  within 4-10 business days

(Postage times are an estimate only, and do not allow for public holidays or high volume periods. Example: Easter, Christmas and New Year).

How much is shipping?

Australia:

Free shipping for orders over $100.

$8.00 flat rate shipping Australia wide.

$10 express shipping Australia wide.

Please allow extra days for delivery to rural addresses. 

Newzealand:

Free economy shipping (No tracking provided) for all orders over $75.  This service is not tracked and no tracking information will be offered. Orders can take  21 days to arrive.

Free express shipping on all orders over $100. Tracking provided.

$11 economy shipping. This service is not tracked and no tracking information will be offered. Orders can take 30 days to arrive. 

$16 express. Tracking number provided.

Rest of the world:

Free economy shipping (No tracking provided) for all orders over $100

Free express shipping on orders over $200

$11 economy shipping. This service is not tracked and no tracking information will be offered. Orders can take 30 days to arrive. 

Express shipping is calculated at check out.

International deliveries:

For purchases outside of New Zealand, you may be required to pay duty tax on your orders.

We do not offer refunds if you refuse the package due to customs charges. 

PLEASE NOTE: IF YOU FAIL TO PROVIDE THE CORRECT AND COMPLETE SHIPPING ADDRESS, FRANKIE & TAJ  WILL NOT BE HELD LIABLE FOR POSTAGE COSTS OR ADDITIONAL PRODUCT COSTS NEEDED TO FULFILL YOUR ORDER. IF THE INCORRECT SHIPPING ADDRESS IS PROVIDED, THE CUSTOMER MUST PAY THE AMOUNT NECESSARY TO RE-SEND THE ORDER INTO OUR PAYPAL ACCOUNT.

The same applies to incomplete shipping addresses (missing key factors), such as the zip code, house number, street type, city or province etc. Address labels are printed out automatically using the exact shipping address that you provide when you order, so if your shipping address is incomplete or incorrect in any way, then it is out of our hands.

Check twice! We don't want your Frankie & Taj package going to the wrong home...

Upon placing an order with Frankie & Taj, you will receive a confirmation email. Please make sure you check your shipping address details to ensure correct address.

If the information in your confirmation email is incorrect, then please contact us immediately at hello@frankieandtaj.com and we will do our best to get your order back on track. Please note that once your Frankie & Taj package is out the door, it is out of our hands!