FAQ

Order and Payment

What methods of payment do you accept? 

Frankie & Taj accepts Credit/Debit Cards, Paypal, AfterPay and. Zippay

If I place an order, when will I be charged?

Payment will be deducted from the nominated account straight away.

Why is my card being declined when I try to place an order?

We recommend you contact the card issuer.

How do I use a promo code?

Enter the promo code at the checkout in the box provided.

Other FAQs

Where are your products made?

All of our products are designed in-house in our Australian office. We source and manufacture our products in India in a factory that is certified GOTS approved.

Do I need to wash my threads before wearing them?

Yes, we recommend you wash all clothing products before the first use.