Shipping

 

Australian Shipping

Domestic orders are shipped via Australia Post.

Frankie & Taj offer Free Express Shipping on all orders over $80.

A flat rate of $9 for Express Shipping on orders under $80.

Orders will be processed within 2 business days.

Once your order has been shipped you will be sent tracking information. Please allow 1-2 days for Express Shipping. These delivery time frames are an estimate and Frankie & Taj is not responsible for any delays through Australia Post.

Please ensure your address is correct and complete, including company name (if applicable), and at least one contact phone number. To guarantee delivery, it’s best to send your order to an address where there will be someone to receive it between 9 am and 5 pm. If there is no one at the delivery address to receive your order, it will usually be left in a secure location, or a card will be left, and your order will be sent to the nearest post office, for you to collect.

If an incorrect address is provided, or you have not collected your order from the post office, and your order is returned to us, your order will be resent to you at your expense (as per the shipping rates stated above).

New Zealand Shipping

All New Zeland orders are shipped via Australia Post.

Frankie & Taj offer $9 Standard Shipping on all orders over $80.

A flat rate of $16 for  Standard Shipping on orders under $80.

Free Standard Shipping on all orders over $200.

Orders will be processed within 2 business days.

Once your order has been shipped you will be sent tracking information. Please allow 5-10 days for Standard Shipping. These delivery time frames are an estimate and Frankie & Taj is not responsible for any delays through Australia Post.

Please ensure your address is correct and complete, including company name (if applicable), and at least one contact phone number. To guarantee delivery, it’s best to send your order to an address where there will be someone to receive it between 9 am and 5 pm. If there is no one at the delivery address to receive your order a card will be left, and your order will be sent to the nearest New Zealand Post Office, for you to collect.

If an incorrect address is provided, or you have not collected your order from the post office, and your order is returned to us, your order will be resent to you at your expense (as per the shipping rates stated above).

Some orders may incur a customs or import duty charge. Frankie & Taj do not have control over these charges or are unable to advise what they will be, as it’s based on your own country’s regulations and compliances. Please contact your local customs office for more information. All charges are to be paid by the customer on delivery.

International Shipping  

International orders are shipped via Australia Post.

Frankie & Taj offer $20 Standard Shipping on all orders over $80.

A flat rate of $20 for Standard Shipping on orders under $80.

Free Standard Shipping on all orders over $200.

Orders will be processed within 2 business days.

Once your order has been shipped you will be sent tracking information. Please allow 5-10 days for Standard Shipping. These delivery time frames are an estimate and Frankie & Taj is not responsible for any delays through Australia Post.

Please ensure your address is correct and complete, including company name (if applicable), and at least one contact phone number. To guarantee delivery, it’s best to send your order to an address where there will be someone to receive it between 9 am and 5 pm. If there is no one at the delivery address to receive your order a card will be left, and your order will be sent to the nearest collection facility, for you to collect.

If an incorrect address is provided, or you have not collected your order from the post office, and your order is returned to us, your order will be resent to you at your expense (as per the shipping rates stated above).

Some orders may incur a customs or import duty charge. Frankie & Taj do not have control over these charges or are unable to advise what they will be, as it’s based on your own country’s regulations and compliances. Please contact your local customs office for more information. All charges are to be paid by the customer on delivery. 

When can I expect my order to ship?

Within 2 business days. Most orders will be posted out the same day.

Can I cancel or modify my order before it ships?

Yes. Please email info@frankieandtaj.com to cancel or modify your order before it ships. Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email.

How will I know when my order has shipped?

You will receive an order confirmation and tracking email from us when your item has been shipped.

Do you ship to PO Boxes and APO/FPO addresses?

Yes we do ship to PO boxes for all order.

Do you ship worldwide?

Yes we do ship worldwide.